PC Home Help
Providing, fast, reliable and cost effective repairs, upgrades and service to home and business PC users since 2007

 

 

 

 

 

 

Terms and Conditions

PCHH is based at Seventeen Mile Rocks in the western suburbs of Brisbane. Our service area includes the entire Brisbane Metropolitan area, and almost all of Ipswich City. If you are unsure if you reside in the service area, please call, we are very obliging. We have customers on the Gold Coast, in Northern NSW, and in Central Queensland, so NOTHING is an impossibility.

PCHH is on call 24 hours a day, 365 days a year for emergency calls. Additional fees MAY apply for callouts outside of "NORMAL" trading hours, which are 7 AM - 7 PM Monday to Saturday.

The initial call out fee includes one hour labour, and is the minimum charge. Additional time is charged in 30 minute periods. Additional travelling charges MAY apply in extreme cases.

Parts and materials are supplied at very reasonable prices where required.

Advice is given FREE by email to new customers, existing customers can call or email ANYTIME to discuss a problem, but you already know that!

 

 

 

 

 

 

 

 

 

 

"Fixed or Free" Guarantee

If we can't fix your problem, we don't charge you a single cent. Obviously, there are conditions.

If we attend your premises, inspect your PC, and we have a technical inability to solve your problem, there is NO charge. If we attend, and you elect not to proceed with the recommended repair/work required to fix your PC, you will be charged the INITIAL CALL OUT FEE only. If you agree to the repair/work required, and the PC is not repaired to your satisfaction, please let us know, and we will return at no charge and correct the problem.

Return call-outs to fix other problems not related to the inital work carried out will be charged at the current service rates.

Labour Capped at 3 hours

Our labour charge is capped at 3 hours for a single job on a single computer only. Sometimes you may need more than one job done, such as reinstalling Windows, upgrading the ram, replacing a too small hard drive, and setting up another computer from new, then connect it to the internet via your new wireless router. Whilst each of these jobs are simple to do if you know what you are doing, it may take longer than 3 hours. We will give you a quote based on the work you require, the labour price quoted is a guaranteed maximum, but if we complete the job in less time than anticipated, the labour charge will be accordingly reduced.

In the first hour included in the Initial Call Out fee, we are more than happy to diagnose and fix more than one PC or problem at the one low fee.

 

If you have any questions about our fees or terms and conditions, please call or email admin@pchh.com.au